Check-in time is from 3:00 PM, and check-out time is 11:00 AM.

From Amami Airport to MIRU Amami (approx. 20 min. via Prefectural Road No.82) Google Map → Click here
If the location information is not displayed correctly on your car navigation system, please click here.

Please fill in the ‘Guest Representative’s Name,’ ‘Sender’s Name,’ and ‘Check-In Date’ details, and send your luggage to the address below. We will securely store your belongings at the front desk.
[Shipping Address for Luggage]
Miru Amami, 800, Ashitoku, Tatsugou-cho, Oshima-gun, Kagoshima, Japan 894-0412
To the Front Desk (TEL: 81/997/55/4066)
*Please refrain from including valuable items in your luggage.
*If you have items that require special storage arrangements, please contact us in advance at amami@mirucollection.com

Parking reservations are not required. (Available for free)

We kindly request that external individuals do not enter guest rooms. If you desire services such as massages, please contact the front desk, and we will be happy to provide information about our affiliated service providers.

Please refrain from bringing pets during your stay or when entering our facilities.

All guest rooms, including terraces, are designated non-smoking areas, including electronic cigarettes. We have provided two designated smoking areas within our facility – one in the parking area and the other in the lawn area. Please utilize these designated smoking zones for your convenience. Thank you for your understanding and cooperation.

When making a reservation online, you may include your request in the comments section, or you can contact us in advance by phone to communicate your request. We will do our best to accommodate your request as a special preference.
Please keep in mind that on the day of your stay, and depending on room availability and types, we may not be able to provide adjacent villas or rooms. We appreciate your understanding and cooperation in this matter.

Our Ocean Villas and Hillside Villas are typically designed with two rooms per building, each as separate units. One room type has an outdoor bath, while the other does not. These rooms are usually provided as different accommodations.

However, for guests who wish to have connecting rooms, we can open up the terrace areas to create a single unit for your convenience. This allows you to enjoy shared spaces while maintaining privacy in your individual rooms. Please inform us of your preference when making a reservation, and we will do our best to accommodate your request.

If you wish to request a late check-out, please note that an additional fee applies, and we kindly ask you to contact our front desk. Please be aware that the availability of late check-out depends on the occupancy for the day, and there may be situations where we cannot accommodate your request. We appreciate your understanding in advance.

For the exclusive use of our guests, we provide a self-service laundry corner (free of charge) with facilities for washing and drying. The laundry area is available for use from 7:00 AM to 10:00 PM. We have laundry detergent and laundry bags available for your convenience. Please note that we do not provide fabric softener, so if you prefer to use it, kindly bring your own. We hope this service makes your stay more comfortable.

Yes, we offer luggage storage services both before check-in and after check-out. You can securely store your luggage with us, allowing you to explore our facilities or enjoy your time without the burden of your belongings. Please don’t hesitate to contact our front desk for luggage storage assistance; we will be happy to help you.

Shower and Changing Facilities: While we offer shower and changing facilities, please note that a fee is associated with their use. If you wish to use our private shower facilities, please inform us in advance, as these are available by reservation only. We aim to provide our guests with a convenient and comfortable experience, and we appreciate your understanding of these arrangements.

Basic Cancellation Policy:
8 to 14 days prior: 10%
4 to 7 days prior: 50%
2 to 3 days prior: 80%
1 day prior: 100%
Same day, including no-show: 100%

Your bill will be settled at the time of check-out.

We do not accept billing at a later date. We kindly request payment on the day of service or through pre-payment.

At our hotel, we offer airport transportation services only on the check-in and check-out dates. Please get in touch with us in advance to make a reservation for this service. While we may not be able to provide transportation during your stay, we can arrange for taxi services if needed. Please don’t hesitate to inform us if you require taxi assistance.

Yes, contact our front desk to arrange for a taxi.

Please note that on Amami Oshima, there are limited taxi services, and it may take some time from the arrangement to the taxi’s arrival (typically around 15 to 30 minutes). Additionally, there will be an additional charge for the pick-up service to the hotel, so we kindly ask for your understanding in advance.

We do not have an exclusive car rental service affiliated with our hotel. Therefore, arrangements and price inquiries for car rentals need to be made by our guests themselves. We can recommend the following car rental companies that can arrange for vehicle delivery to our hotel:

**Toyota Rent-a-Car Amami Airport Branch, TEL: +81 997-63-0100
**Amami Rent-a-Car Airport Front Office, TEL: +81 997-55-2633

Please note that vehicle availability for delivery to our hotel may be subject to reservation status and other factors. We recommend contacting these rental companies as early as possible to ensure your rental needs are met.

If your arrival is expected to be after 23:00, please inform us by phone in advance at Miru Amami’s main phone number: 0997-55-4066. (In the case of international phone calls, call us +81-997-55-5066)

If your arrival is before 23:00 and you have provided your expected arrival time during the reservation, there should be no issue even if you arrive later than originally planned.

We will do our best to accommodate your preferences but cannot guarantee specific room assignments or views. 

We sincerely apologize, but we do not offer a waiting list for reservations. Our hotel is connected to various reservation platforms, and it is challenging to provide timely notifications when rooms become available due to cancellations. Availability changes daily, so we recommend regularly inquiring by phone or checking availability through our website. Please get in touch with us or visit our website for real-time information on room availability.

The front desk operates from 7:00 AM to 11:00 PM. Our phone service hours follow the same schedule, from 7:00 AM to 11:00 PM. During the (night) hours, our services are limited to emergencies only. We appreciate your understanding in advance.

Please refer to our accommodation reservation page for rate information. You can access the accommodation reservation page here

The premises are private property, and considering all our guests’ privacy and comfort, we do not permit drone filming without prior authorization. Please refrain from drone usage on our property without our permission. Thank you for your understanding.

We ask that you refrain from doing so due to the hotel’s location in the middle of the ocean and forest.

Regarding safety and hygiene, we do not permit barbecues on our property.

To keep all guests’ privacy and comfort, please be advised that our hotel does not allow entry for individuals who are not registered guests. We appreciate your understanding and cooperation.

Room rates will be finalized and available for early booking on our official website approximately four months to half a year in advance. We will announce the sales start on our official website approximately one week before the launch. As the time approaches, please check the following official website: Miru Amami Official Website

Our hotel does not allow entry for individuals not registered with us.

We have set the water temperature to be at its optimum regardless of the season.

We have set the temperature to ensure it can be used throughout the year.
*Please use it while wearing swimwear.

The Ocean Villa and Hillside Villa can accommodate a maximum of 3 guests. The Pool Villa is available for use by up to 4 guests. The room’s maximum occupancy includes preschool children who share the bed with their parents.

We can provide a double or twin bed with an additional extra bed for three people.

We can provide a double bed or twin beds, along with a maximum of two sets of futons, depending on the number of people.

If you have made reservations for the same room type at the same hotel under the same representative name, we can prepare the same room for you, even if the plans differ. If you have made reservations with different plans for each day, please inform us after the reservation is completed.

Guests can access the internet on their devices through free Wi-Fi.

There is no shop within the hotel. However, we offer takeout options from the restaurant and have a mini-bar available.

There are two convenience stores within approximately a 15-minute drive.

The hotel offers the following items for free rental:
– Fins for snorkelling
– Life jackets
– Floating rings
– Marine shoes
– Yoga mats
– Bicycles
– Beach mats

Please note that snorkelling masks are available for purchase only.

Rental items are limited in quantity and provided on a first-come, first-served basis. If you wish to use them, please get in touch with the front desk staff.

Yes, we do provide wheelchair rentals for free. Please inquire at the front desk if you would like to use one.

In our hotel, no microwave ovens are installed in the guest rooms, but we can assist with warming in the restaurant building. If you would like this service, please inform us.

Children aged six and above are charged at the same rate as adults. For children aged six and below who sleep with their parents, there is a fee of 1,650 yen per night, which covers the child’s amenity fee and facility usage fee.

We allow a maximum of one child to sleep with their parents per room, and this child is included in the room’s maximum occupancy. If two preschool children are in a room with two adults, one child will be charged at the adult rate.

We offer free bed rail guards to prevent falling. Since the quantity is limited, please inform us in advance if you want to use them.

Yes, we can provide it for 2,200 yen (including tax) per night.
Kindly inform us in advance to book it as the number of units is limited.

For children, we provide amenities such as toothbrushes, and cups. We do not have children’s nightwear, so please bring your own.

Yes, we have a buggy rental service for free. Kindly inform us as the number of units is limited for rentals.

We have two dining sessions at 18:00 and 20:00. Reservations are limited for each time slot and must be made in advance by the day before. Seating allocation is based on the order of reservations, so please be aware that we may not be able to accommodate your request on the same day, depending on seat availability. Please kindly understand in advance.

Yes, we offer meals for preschoolers course, a one-plate set, or an individual dish. Unfortunately, for safety reasons, we do not provide baby food. Please bring your own.

If you have food allergies or dietary restrictions, please inform the front desk when making your reservation. We will make every effort to accommodate your needs; however, please be aware that there may be cases where we cannot fully meet your preferences, so we recommend discussing them in advance. Also, please review the “Basic Policy for Customers with Food Allergies” section below for further information.

Our hotel makes every effort to ensure guests with food allergies can enjoy their meals with peace of mind. Please take note of the following important points regarding the meals we provide, and we kindly ask you to check them before making a reservation:

– Obtaining Allergy Information: We strive to obtain information about food allergies from manufacturers (food producers, etc.) and make every effort to remove allergens. However, it is essential to note that while there is a legal obligation to label major allergenic ingredients, there is only a recommendation for labelling 20 other potential allergenic ingredients, and there is no recommendation for labelling other ingredients. As a result, complete allergen control is challenging.

– Shared Kitchen and Utensils: We cook in the same kitchen as regular menu items, and we use the same dishes, cooking utensils, and cleaning equipment. Please be aware that there is a possibility of wheat airborne particles contaminating other ingredients.

– Not Completely Allergy-Friendly: Please understand that our menu is not entirely allergy-friendly, and in cases where guests have severe allergy symptoms, we may regrettably have to decline service.

– Final Decision: When placing an order, we kindly request that you make your final decision after understanding the above information.

We appreciate your understanding and cooperation.

Yes, we can arrange for that upon reservation.

Please make the reservation at least five days before your intended use date.

Yes, we have a high chair at our restaurant. Units are limited; kindly inform us for reservations.

Due to safety reasons, we do not accept the cooking of fish you’ve caught or the ingredients you’ve brought to our hotel. Please understand.

We do not allow outside food except for baby food. We charge a corkage fee for bringing your own beverages, such as champagne or wine. Please inform us in advance.

Yes, we offer dinner to guests not staying at the hotel. Please note that reservations are required.

Yes, we can accommodate the addition of breakfast. Please visit the restaurant directly on the day between 7:00 and 9:30 in the morning. You can choose from Japanese or Western cuisine. Served menu changes daily.