[et_pb_section fb_built=”1″ _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”What are the check-in and check-out times?” title_last_edited=”off|desktop” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}” title__hover_enabled=”off|desktop”]<\/p>\n
Check-in time is from 3:00 PM, and check-out time is 11:00 AM.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Access to the hotel” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
From Amami Airport to MIRU Amami (approx. 20 min. via Prefectural Road No.82) Google Map \u2192 Click here<\/a><\/span> [\/et_pb_toggle][et_pb_toggle title=”Can I send the luggage to the hotel in advance?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Please fill in the ‘Guest Representative’s Name,’ ‘Sender’s Name,’ and ‘Check-In Date’ details, and send your luggage to the address below. We will securely store your belongings at the front desk. [\/et_pb_toggle][et_pb_toggle title=”Do I need to make a reservation in advance for parking if I plan to use a rental car?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Parking reservations are not required. (Available for free)<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I have a massage person come to my room during my stay?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We kindly request that external individuals do not enter guest rooms. If you desire services such as massages, please contact the front desk, and we will be happy to provide information about our affiliated service providers.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I bring my pet with me for the stay?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Please refrain from bringing pets during your stay or when entering our facilities.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=” Is smoking allowed?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n All guest rooms, including terraces, are designated non-smoking areas, including electronic cigarettes. We have provided two designated smoking areas within our facility – one in the parking area and the other in the lawn area. Please utilize these designated smoking zones for your convenience. Thank you for your understanding and cooperation.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=” If I book two or more rooms, can you provide villas or units adjacent to each other?\t\t\t\t\t\t\t\t\t\t\t\t\t\t” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n When making a reservation online, you may include your request in the comments section, or you can contact us in advance by phone to communicate your request. We will do our best to accommodate your request as a special preference. [\/et_pb_toggle][et_pb_toggle title=”Do you have connecting rooms available?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Our Ocean Villas and Hillside Villas are typically designed with two rooms per building, each as separate units. One room type has an outdoor bath, while the other does not. These rooms are usually provided as different accommodations.<\/p>\n However, for guests who wish to have connecting rooms, we can open up the terrace areas to create a single unit for your convenience. This allows you to enjoy shared spaces while maintaining privacy in your individual rooms. Please inform us of your preference when making a reservation, and we will do our best to accommodate your request.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is late check-out available?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n If you wish to request a late check-out, please note that an additional fee applies, and we kindly ask you to contact our front desk. Please be aware that the availability of late check-out depends on the occupancy for the day, and there may be situations where we cannot accommodate your request. We appreciate your understanding in advance.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do you have a laundry service?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n For the exclusive use of our guests, we provide a self-service laundry corner (free of charge) with facilities for washing and drying. The laundry area is available for use from 7:00 AM to 10:00 PM. We have laundry detergent and laundry bags available for your convenience. Please note that we do not provide fabric softener, so if you prefer to use it, kindly bring your own. We hope this service makes your stay more comfortable.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can you store luggage before check-in and after check-out?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Yes, we offer luggage storage services both before check-in and after check-out. You can securely store your luggage with us, allowing you to explore our facilities or enjoy your time without the burden of your belongings. Please don’t hesitate to contact our front desk for luggage storage assistance; we will be happy to help you.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I use shower rooms and facilities for changing after swimming at the beach, even after check-out?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Shower and Changing Facilities: While we offer shower and changing facilities, please note that a fee is associated with their use. If you wish to use our private shower facilities, please inform us in advance, as these are available by reservation only. We aim to provide our guests with a convenient and comfortable experience, and we appreciate your understanding of these arrangements.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”When do cancellation fees apply?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Basic Cancellation Policy: [\/et_pb_toggle][et_pb_toggle title=”About payment” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Your bill will be settled at the time of check-out.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is it possible to request billing at a later date?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We do not accept billing at a later date. We kindly request payment on the day of service or through pre-payment.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is there airport transportation available between Amami Airport and the hotel?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n At our hotel, we offer airport transportation services only on the check-in and check-out dates. Please get in touch with us in advance to make a reservation for this service. While we may not be able to provide transportation during your stay, we can arrange for taxi services if needed. Please don’t hesitate to inform us if you require taxi assistance.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=” Can you arrange for a taxi?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Yes, contact our front desk to arrange for a taxi.<\/p>\n Please note that on Amami Oshima, there are limited taxi services, and it may take some time from the arrangement to the taxi’s arrival (typically around 15 to 30 minutes). Additionally, there will be an additional charge for the pick-up service to the hotel, so we kindly ask for your understanding in advance.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can you arrange for car rentals?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We do not have an exclusive car rental service affiliated with our hotel. Therefore, arrangements and price inquiries for car rentals need to be made by our guests themselves. We can recommend the following car rental companies that can arrange for vehicle delivery to our hotel:<\/p>\n **Toyota Rent-a-Car Amami Airport Branch, TEL: +81 997-63-0100 Please note that vehicle availability for delivery to our hotel may be subject to reservation status and other factors. We recommend contacting these rental companies as early as possible to ensure your rental needs are met.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”It seems like I will have a late check-in.” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n If your arrival is expected to be after 23:00, please inform us by phone in advance at Miru Amami’s main phone number: 0997-55-4066. (In the case of international phone calls, call us +81-997-55-5066)<\/p>\n If your arrival is before 23:00 and you have provided your expected arrival time during the reservation, there should be no issue even if you arrive later than originally planned.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I specify the room or view when making a reservation?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We will do our best to accommodate your preferences but cannot guarantee specific room assignments or views.\u00a0<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do you have a waiting list system for hotel reservations in case of cancellations?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n We sincerely apologize, but we do not offer a waiting list for reservations. Our hotel is connected to various reservation platforms, and it is challenging to provide timely notifications when rooms become available due to cancellations. Availability changes daily, so we recommend regularly inquiring by phone or checking availability through our website. Please get in touch with us or visit our website for real-time information on room availability.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Could you please provide information about the front desk operating hours?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n The front desk operates from 7:00 AM to 11:00 PM. Our phone service hours follow the same schedule, from 7:00 AM to 11:00 PM. During the (night) hours, our services are limited to emergencies only. We appreciate your understanding in advance.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do you have a published rates for your accommodation?” _builder_version=”4.10.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
If the location information is not displayed correctly on your car navigation system, please click here.
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[Shipping Address for Luggage]
Miru Amami, 800, Ashitoku, Tatsugou-cho, Oshima-gun, Kagoshima, Japan 894-0412
To the Front Desk (TEL: 81\/997\/55\/4066)
*Please refrain from including valuable items in your luggage.
*If you have items that require special storage arrangements, please contact us in advance at amami@mirucollection.com<\/span>
<\/p>\n
Please keep in mind that on the day of your stay, and depending on room availability and types, we may not be able to provide adjacent villas or rooms. We appreciate your understanding and cooperation in this matter.<\/span><\/p>\n
8 to 14 days prior: 10%
4 to 7 days prior: 50%
2 to 3 days prior: 80%
1 day prior: 100%
Same day, including no-show: 100%<\/p>\n
**Amami Rent-a-Car Airport Front Office, TEL: +81 997-55-2633<\/p>\n